CHANGES
1) If you wish to exchange the product received for another variant of the model, either color, you must report the correct description of the merchandise you wish to exchange, to info@old-folks.com within the first 180 calendar days from that you received your package. When making your report or review of the exchange or return, it is necessary to indicate the product that you will send back and if you want repair as well as the new exchange item (Model or color).
2) The company will send you an approval order.
3) Via e-mail you will receive a pre-paid guide and you will have to send the exchange product via DHL OR FedEx courier to the company and OLD FOLKS will be in charge of resending you the requested exchange product.
4) The shipment of your new product may take between 5 to 7 business days. In this case, the company will absorb the expenses generated by this shipment in a single time. From a second change request, the shipping costs will be borne by you.
If you have not received the merchandise, you can send us an e-mail to info@old-folks.com.
RETURNS
Our commitment is to offer you unique and high quality items, and based on this premise, you can return and/or exchange any item purchased on the https://old-folks.com website for the following reasons:
a) If the item has manufacturing defects. Broken closure, or in the case of studs, rivets or any decorative detail that has become detached due to the handling of the box during transit.
b) If there is a mistake in the item sent, as long as it does not show signs of abuse or use. Below are the steps you must follow to make a return effective:
In the case of merchandise with a defect or damage, a physical change of the product will be applied, only if it is reported within the first 180 calendar days from when you received your order.
If you wish to make an exchange due to size, model or color, the change will only be made if it is reported within the first 15 calendar days after delivery of the product.
To generate your request and obtain your return guide, it is important that you have the following information ready:
Order number.
Email with which you registered your order.
Model/Description/Color/of the products to be returned.
Photography of the products to be returned. For warranty cases (damaged product), send a photograph showing the damage. In cases where it is not the product you requested, photo of the label and the product you received.
Reason for return.
Start your request on the Exchanges and Returns button.
Indicate the model you will return, the reason for your request and select the new model and/or exchange size. Please clearly state the reason and details for your change, as your request will be processed with the information you provide in registration.
Your request will be reviewed and it will be preliminarily verified that it meets the requirements to generate your return guide.
If approved, an email will be sent to you indicating step by step the process to follow, as well as an electronic guide with the shipping information. Unless your request has been rejected and the reason is explicitly stated in the email you will receive.
Upon receiving the electronic guide, you must print it and deliver the specified product to any DHL or FedEx office.
IMPORTANT:
If upon receiving your package, you detect that the tape or strapping was removed, it is open or damaged, prior to signing for receipt, verify with the DHL delivery operator that your products are in good condition and complete. When you sign for receipt, you can make a note about the status of your package. If you present any missing item, report it within a period of no more than 48 business hours to DHL or FedEx, send us an email with the details of your order and photographic evidence of the condition of the box. If this period of time is not met, it will not be possible to make a claim.
If you receive your order incorrectly or with a factory defect, it will be changed at no cost to you. And the discount will be respected on the established or published dates.
All purchases made in the Online Store that require any exchange or return must be made directly in the Online Store, no changes or returns will be made in physical stores.
If you have any request or case different from the above, please send an email to info@old-folks.com with the details of your request.
REFUNDS
If the product has manufacturing damage or an error in its shipping, it will be effective, you can request a refund with compliance with the following conditions:
1) In the case of defective merchandise, refunds are accepted only in the first 15 calendar days from the delivery of the product.
2) In the notification of erroneous or damaged merchandise, it is possible to apply the refund for the same only if it was reported during the first 15 days after its delivery, to the following telephone numbers: Customer Service Telephones: or to the email info@ old-folks.com attaching a description and photograph demonstrating the type of manufacturing damage. *Send a photograph pointing out the manufacturing defect.
3) In case of refund, you will receive a pre-paid guide via email from OLD FOLKS, so that you can present the guide and the item for reimbursement at the DHLO FedEx offices. In addition to sending the purchased product in excellent condition, unused and in its original
packaging through DHL or FedEx, within the first 15 calendar days, at no cost. After this date, it will not be possible to apply this policy.
4) At the time the product is delivered to us, we will contact you to confirm receipt of the merchandise and begin the refund process.
5) Within 5 to 7 days, OLD FOLKS will refund the total value paid for the product through a deposit by check or transfer to the account you indicate.